Shipping Policy
Thank you for shopping with us. The following are the terms and conditions that constitute our Shipping Policy.
General Shipping Information
If you have any issues or questions with your order, please contact us directly at [email protected] and we will be happy to help.
Shipping Options
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time |
|---|---|
| Standard | 5-10 business days |
| Priority | 5-8 business days |
| Expedited | 5-7 business days |
Shipment Confirmation
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). You can always reference your past orders in through your personal account login.
Taxes, Duties, Customs and Fees
Hills Point Industries, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Taxes for your order will be calculated and displayed in the checkout cart and will vary depending on the tax jurisdiction of the applicable state.
Shipment Damages
We are not liable for any products lost or damaged during shipping. If you received your order damaged, please contact the shipment carrier. Please ensure to save all packaging materials and damaged materials before filing your claim. For more information or help regarding damaged or lost orders, you can contact us directly through email at [email protected].
International Shipping
We currently do not offer shipment to countries outside of the United States.
Return Policy
To ensure your shopping experience, we provide the following after-sales services:
15-day unconditional return and exchange
Within 15 days from the date of receipt of the goods, the goods must meet the following conditions to apply for return and exchange:
The goods and gifts are kept intact, unused, undamaged, and unstained
Original packaging, labels, and accessories are complete
Except for special products (see the description below)
7-day refund
After the returned goods are shipped and passed our quality inspection, the original payment will be returned within 7 working days.
Our customers are our number one priority and we wan you to be happy. Please contact us directly at [email protected] for any issues or concerns with your product. Please make sure to include your order ID # when emailing us. Thank you!
